Last updated on: March 31, 2022

During your use of our accounts, websites, mobile apps, or other products or services (hereinafter collectively referred to as the "HeyTap Product"), we may collect and use your personal information. Personal information refers to all information that is recorded electronically or otherwise and can be used alone or in combination with other information to identify a specific natural person.

This Privacy Notice explains why and how we collect your personal information, what personal information we collect from you, your rights to your personal information, and how we protect the security of your personal information.

This Privacy Notice defines general rules for all our HeyTap products. Given the great variety of our products and services, we also specifically develop privacy notices for some of our HeyTap products/services to explain in more detail how we collect and use your personal information during your use of those products or services. If a HeyTap product has its own privacy notice published, then the product-specific privacy notice shall prevail. For terms included in this Privacy Notice but not covered by the product-specific privacy notice, this Privacy Notice shall apply.

Before using the HeyTap Product, please carefully read this Privacy Notice to understand our practices regarding the protection of your personal information. If you do not agree to the terms of this Privacy Notice, you can exit the HeyTap Product by tapping "Exit" and we will not be able to provide you with related services. By tapping "Agree" and launching the HeyTap Product, you acknowledge that you fully understand the collection and use of personal information described below and your rights.

1. How We Collect and Use Your Personal Information

We collect personal information in order to operate more efficiently and provide you with an optimal user experience. The personal information we collect includes:

The information we collect depends on the products you actually use, the environment in which you interact with us, and the choices you make, including your privacy settings and the products and features you use. Our products and functions include core service functions and value-added service functions. When we collect information, you do not necessarily have to provide your personal information. For core service functions, if you choose not to provide the information, we may be unable to provide you with related services or respond to or deal with the problems you may encounter. For value-added service functions, you can choose whether or not to agree to our collection of your personal information. If you do not agree, you may not be able to use relevant value-added service functions. This, however, does not affect your use of our core service functions.

1.1 How We Collect and Use Your Personal Information

1.2 Requesting Device Permissions

1.3 We May Collect or Use Your Personal Information Without Your Authorization or Consent

2. How We Use Cookies and Similar Technologies

2.1 What Are Cookies

A cookie is a small file that our websites, applications, or services transmit and store on your device. Our websites, online services, interactive applications, email addresses, and advertisements may use cookies and other similar technologies, such as pixel tags and web beacons. Cookies may be stored on your computer for a short period of time (such as only when your browser is launched) or a long period of time, or even for years. We cannot access cookies that are not set by us.

2.2 Our Use of Cookies and Similar Technologies

2.3 Clearing/Disabling Cookies

2.4 More Information about Cookies

For more information about cookies and instructions on how to configure your browser to accept, delete, or disable cookies, please go to www.allaboutcookies.org.

3. How We Retain Your Personal Information

The personal information collected by us will be retained for the minimum period needed to fulfill the purposes for which it was collected as described in this Privacy Notice, unless otherwise specified by applicable laws or regulations. We will completely delete or anonymize your personal information upon the expiration of the retention period or when it can be deleted.

If we stop some or all of our products or services for any special reason, we will promptly inform you and stop the collection and processing of your personal information in connection with such products or services, and delete or anonymize your personal information we hold that relates to the products or services, unless otherwise specified by laws and regulations.

4. How We Share, Transfer or Publicly Disclose Your Personal Information

4.1 How We Share and Transfer Your Personal Information

From time to time, we may share certain personal information with our affiliates and the strategic partners who work with us to provide products and services or otherwise share or transfer your personal information to provide the products or services requested by you.

We will share or transfer your personal information only for legitimate, proper, necessary, specific, and explicit purposes, and we will only share personal information which is necessary to provide a service. In addition, we will require the abovementioned third parties to take considerable confidentiality and security measures during their processing of your personal information by means of agreements or other appropriate measures.

4.2 Our Cooperation with Third-Party Software Development Kit (SDK) Providers

The account services app that you use contains SDK plugins provided by our authorized partners. When you use relevant services provided by the authorized partners, the plugins will collect and process your personal information. See the table below for details.

SDK Type Plugin Name Function and Scenario Name of SDK Provider Type of Personal Information That May Be Collected/Used Permission Requested Privacy Notice of the SDK Provider
Sign-in China Unicom Authentication Service Sign-in via one tap China United Network Communications Group Co., Ltd. Network type, device IP address, and phone number None https://opencloud.wostore.cn/authz/resource/html/disclaimer.html?fromsdk=true
Sign-in Tianyi Account Authentication Service Sign-in via one tap China Telecom Network type and device IP address Access Wi-Fi state https://e.189.cn/sdk/agreement/detail.do?isWap=true&hidetop=true
Social login WeChat login SDK Social login authorized by a third party Tencent Technology (Shenzhen) Co., Ltd Device identifiers (such as the IMSI and IMEI numbers), the phone state, and personal files in the device storage 1. Read phone state (device IMSI/IMEI number);
2. Read external storage;
3. Write to external storage;
4. Access Wi-Fi state
https://open.weixin.qq.com/cgi-bin/frame?t=news/protocol_developer_tmpl
Social login QQ login SDK Social login authorized by a third party Tencent Technology (Shenzhen) Co., Ltd Fine location data, device identifiers (such as the IMSI and IMEI numbers), the phone state, and personal files in the device storage 1. Access fine location;
2. Read phone state (device IMSI/IMEI number);
3. Read external storage;
4. Write to external storage;
5. Access Wi-Fi state
https://wiki.connect.qq.com/qq%E4%BA%92%E8%81%94sdk%E9%9A%90%E7%A7%81%E4%BF%9D%E6%8A%A4%E5%A3%B0%E6%98%8E
Maps Baidu Maps SDK Localization of reward points Beijing Baidu Netcom Science Technology Co., Ltd. Fine location, coarse location, device identifiers (such as the IMSI and IMEI numbers), the phone state, and personal files in the device storage 1. Access fine location;
2. Access coarse location;
3. Read phone state (device IMSI/IMEI number);
4. Read external storage;
5. Write to external storage;
6. Access location in the background
https://map.baidu.com/zt/client/privacy/index.html
Facial recognition Face++ Real-name authentication service Beijing Megvii Co., Ltd. Device identifiers (such as the IMSI and IMEI numbers), the phone state, and personal files in the device storage 1. Camera;
2. Read phone state (device IMSI/IMEI number);
3. Read external storage;
4. Write to external storage;
5. Access Wi-Fi state
https://www.faceplusplus.com/privacy-policy/
Social WeChat Sharing WeChat Sharing and Favorites allow users to take text, images, songs, videos, and web pages and share them with their WeChat contacts or on their WeChat Moments, or add them to their WeChat Favorites Tencent Technology (Shenzhen) Co., Ltd Device identifiers (such as the IMSI and IMEI numbers), the phone state, device model, and app package name and version 1. Read external storage;
2. Write to external storage;
3. Read phone state
https://www.tencent.com/zh-cn/privacy-policy.html
Basic Glide Image loading Bump Technologies Personal files in the device storage 1. Read external storage;
2. Write to external storage
http://bumptech.github.io/glide

The independent and direct collection and use of personal information by the above SDKs is governed by their own privacy terms. The processing (including but not limited to transfer, storage, and usage) of personal information collected by the above SDKs in connection to the SDK providers' capacity as our data processors is also governed by the privacy terms of the SDK providers. We will carefully review the purpose for which the SDK providers use your personal information, assess their security capabilities, and bind them to a legal cooperation agreement. We will implement strict security monitoring to protect data security. In order to ensure the security of your information, you are strongly recommended to read the privacy terms for any third-party SDKs before using the services provided by such SDKs. If you find any risks associated with such SDKs or other similar apps, you are recommended to immediately stop using them and promptly contact us in order to safeguard your legitimate rights and interests.

4.3 How We Publicly Disclose Your Personal Information

4.4 We May Share, Transfer, or Publicly Disclose Your Personal Information Without Your Authorization or Consent

5. How We Protect Your Personal Information

5.1 How We Protect Your Personal Information

5.2 Notification and Response to Personal Information Security Events

Please note that although we take reasonable measures to protect your information, no websites, Internet transfers, computer systems, or Wi-Fi connections are absolutely secure. In the event of any security breach of your personal information, we will, pursuant to applicable laws and regulations, promptly notify you of the particulars and possible impact of such a breach, the measures taken or to be taken by us, suggestions on how you can prevent and reduce risks, and remedies for you. We will promptly inform you of the information about such a breach by email, letter, telephone, or push notification. When it is difficult to inform the personal information subjects concerned one by one, we will issue an announcement in a reasonable and effective manner. We will also report the handling of the event in accordance with the requirements of regulatory authorities.

6. Your Rights to Your Personal Information

We respect your rights to your personal information. The following lists your rights under law and explains how we will protect your rights.

6.1 Right to Be Informed

We inform you of how we process your personal information by publishing this Privacy Notice and by posting a notice or contacting you by SMS or email as required by laws and regulations. We are committed to staying open and transparent about how we use your personal information. You can regularly check this Privacy Notice, receive emails and SMS messages which contain a description of the updates to this Privacy Notice, and contact us in the manner disclosed in this Privacy Notice to learn about our collection and use of your personal information.

6.2 Right of Access

6.3 Right to Rectification

6.4 Right to Erasure

6.5 Right to Delete Your Account

6.6 Right to Withdraw Consent

6.7 Right to Complain

You have the right to contact us in the manner disclosed in this Privacy Notice to file a complaint. We will respond within 15 workdays from the date we receive your complaint. If you are not satisfied with our reply, particularly if the processing of your personal information by us is detrimental to your legitimate rights and interests, you can also file a complaint or report it to regulatory authorities such as the Cyberspace Administration of China, a relevant public security organ, and the State Administration for Market Regulation, or file a lawsuit in the court with jurisdiction over this issue.

Please note that for security reasons, we may verify your identity before handling your request. In general, we will not charge a fee for handling your reasonable requests. However, we will charge the cost of handling unreasonably repeated requests. We may reject unreasonably repeated requests, or requests that require excessive technical means (such as developing a new system or fundamentally changing existing practices), or requests that present a risk to the legitimate rights and interests of others, or very unrealistic requests. If we do so, we will state the reason in our reply. In addition, if your request directly involves any issues directly related to public interests such as national security, national defense, public health, and criminal investigations, or if your request may result in serious damage to the legitimate rights and interests of you or any other individual or organization, we may not respond to it.

7. How We Process Children's Personal Information

We attach great importance to the protection of children's personal information. If you are a child (a minor under the age of 14), you and your parent or guardian together must carefully read this Privacy Notice and the HeyTap Privacy Notice for Children before you use our services. In addition, you must obtain their consent before using our products or services or providing information to us.

For child protection purposes, child users may only use child accounts. Parents or guardians shall create a child account for their child to use our products or services. After children sign in to their child accounts, we will provide them with age appropriate services. In addition, children are allowed to make an in-app purchase only after obtaining consent from their parents or guardians.

8. Third-party Service Providers and Their Services

Our websites, products, apps, and services may contain links to third-party websites, products, or services. You can choose whether to access or use any website, product, or service provided by a third party. For example, the "Follow Us" feature on our official website will guide you to our official social media accounts, where you can find marketing or promotional information posted by us.

We have no control over third-party privacy notices as such third parties are not bound by this Privacy Notice. Before you submit personal information to third parties, please refer to their privacy notices.

9. How Your Personal Information Is Transferred Globally

As a company operating globally, we provide products and services through our resources and servers distributed around the world. For the purpose of ensuring the high quality of our services (such as the processing speed) and subject to local data protection laws, we will store your personal data based on the region where your mobile phone is purchased or configured. Our data centers are distributed over the mainland of China, France, Singapore, and India. This means that your personal information may be transferred to or accessed from a jurisdiction outside the country where you use a product or service.

You understand that there are different risks under different data protection laws. In this context, we will take measures to ensure that the data collected by us is processed in accordance with this Privacy Notice and applicable laws, and that your personal information is as equally protected as in the country or region where you use a product or service. For example, we will obtain your consent to the cross-border transfer of your personal information, or take security measures such as encryption, de-identification, or entering into a necessary data transfer/sharing agreement with the recipient of your data before transferring such data across borders.

10. How This Privacy Notice Is Updated

We reserve the right to update or modify this Privacy Notice from time to time. We will send you update notices through different channels. If you have provided us with your email address, we will notify you of any material changes to this Privacy Notice by email prior to the entry into force of such changes; otherwise we will post a notice on our website or push a notification to you through your device.

This Privacy Notice is subject to adjustments, but without your express consent, we will not diminish your rights under this Privacy Notice.

If you do not agree to this Privacy Notice, we will be unable to collect and use the information necessary to provide services, which means such services will be unavailable to you.

This Privacy Notice shall enter into force as of the date it is updated.


If you have any questions or doubts about our privacy notices or processing of personal information, you may contact our Data Protection Officer using the information below to exercise your right to privacy. We will respond to your request within the time limit specified by laws and regulations. Data Subject Rights Platform: https://brand.heytap.com/en/privacy-feedback.html


If you have any complaint or suggestions, please contact us at privacy@heytap.com.