Privacy Notice

Last updated on: March 31, 2022

During your use of our accounts, websites, mobile apps, or other products or services (hereinafter collectively referred to as the "HeyTap Product"), we may collect and use your personal information. Personal information refers to all information that is recorded electronically or otherwise and can be used alone or in combination with other information to identify a specific natural person.

This Privacy Notice explains why and how we collect your personal information, what personal information we collect from you, your rights to your personal information, and how we protect the security of your personal information.

This Privacy Notice defines general rules for all our HeyTap products. Given the great variety of our products and services, we also specifically develop privacy notices for some of our HeyTap products/services to explain in more detail how we collect and use your personal information during your use of those products or services. If a HeyTap product has its own privacy notice published, then the product-specific privacy notice shall prevail. For terms included in this Privacy Notice but not covered by the product-specific privacy notice, this Privacy Notice shall apply.

Before using the HeyTap Product, please carefully read this Privacy Notice to understand our practices regarding the protection of your personal information. If you do not agree to the terms of this Privacy Notice, you can exit the HeyTap Product by tapping "Exit" and we will not be able to provide you with related services. By tapping "Agree" and launching the HeyTap Product, you acknowledge that you fully understand the collection and use of personal information described below and your rights.

This Privacy Notice will help you understand:

1. How We Collect and Use Your Personal Information

We collect personal information in order to operate more efficiently and provide you with an optimal user experience. The personal information we collect includes:

(A) Information directly provided by you to us;
(B) Information about you obtained during your use of the HeyTap Product; and/or
(C) Personal information about you obtained from third parties.

The information we collect depends on the products you actually use, the environment in which you interact with us, and the choices you make, including your privacy settings and the products and features you use. Our products and functions include core service functions and value-added service functions. When we collect information, you do not necessarily have to provide your personal information. For core service functions, if you choose not to provide the information, we may be unable to provide you with related services or respond to or deal with the problems you may encounter. For value-added service functions, you can choose whether or not to agree to our collection of your personal information. If you do not agree, you may not be able to use relevant value-added service functions. This, however, does not affect your use of our core service functions.

1.1 How We Collect and Use Your Personal Information

(A) We may need to collect your phone number or email address, password, and sign-up SMS message so that we can sign you up for a HeyTap Account and assist you in signing in to your account and using related services. If you do not provide such information, we will be unable to create an account for you or assist you in signing in to your account. After you have signed up for a HeyTap Account, you may choose whether to provide us with information such as your username, profile picture, and gender to complete your account details. We may need to contact you using the aforementioned information for survey or promotional purposes. Please note that you are allowed to sign up for a HeyTap Account with your own phone number. When you sign up with your own phone number, your device will automatically send an SMS message to us to verify your phone number, which may incur carrier costs.
(B) We need to obtain the list of apps already installed on your device to ensure that your HeyTap Account can successfully sign in to all the apps and services that support sign-in with HeyTap Accounts and to determine whether your HeyTap Account has signed in to these apps. You may sign in to your HeyTap Account to use the products or services provided by our platform. After you sign in to your HeyTap Account from your device to use the products and services provided by our platform such as HeyTap Cloud, App Market, Theme Store, Game Center, Browser, Quick Games, Global Search, Notifications, Soloop Cut, and Music, the auto sign-in feature will be turned on so that your user experience will not be interrupted, and these services will obtain your HeyTap Account information.
(C) You may sign in to the products and services provided by our affiliates or third parties that are accessible from your HeyTap Account, such as videos, wallets, communities, and readers.
(D) When you sign in to the HeyTap Product using your HeyTap Account, we need to collect your IP address, IMEI, OpenID, and Wi-Fi information. We collect this data to protect the security of your account.
(E) When you add a delivery address on the profile information or Rewards page, you may need to provide us with information about your contacts. We collect this information to help you quickly enter the receiver's name and phone number.
(F) We will collect and sync information on reward points and membership status of your HeyTap Account within the HeyTap Product and the products and services provided by our affiliates or third parties that are accessible via your HeyTap Account, and display it on the account information page to provide you with reward points and other member benefits.
(G) If applicable laws and regulations in your country require real-name authentication, we will also collect your identity information such as your name and ID card number. If you refuse to provide such information, we may not be able to provide you with the products or services you request.
(H) During your use of the "Local life" section, we may collect your location information to offer coupons in your city.
(I) We may access your clipboard to copy the coupon code or product description in Rewards to the clipboard so that you can quickly enter the relevant information when needed.
(J) We provide you with photo printing and derivative customization services. After you complete the payment to generate your order, we will store your order information, such as the store name, item specifications, payment amount, shipping fees, and the order completion time, and sync it with your account. For the purpose of fulfilling the contract, we will also collect the shipping address and the receiver's name and phone number that you submit.
The photo printing and derivative customization services will be provided by our partners. In order for them to produce and deliver the products that you order, we will share the above order and shipping information with them.
(K) We may use information about your device, such as the device name, device/phone model, IMEI number/OpenID, MAC address, serial number, IP address, and operating system version, and the phone number and email address linked to your account to provide you with push or notification services relating to HeyTap products or third-party content, including app updates and installations, sales and promotional messages, etc. You may opt out of receiving our sales and promotional messages by SMS or email, or by turning off the notification feature through "Settings - Notifications". Please note that the operation path may vary depending on the phone model or version.
(L) If you order a product or request a refund from us or use a paid service, we may collect your device identifiers (such as the IMEI number/OpenID), delivery details, bank account number, document type, document number, phone number, your name, financial information (such as payment history and billing address), contact and communication records, etc. We will use such data to process your purchase orders and provide after-sales services, including customer support, order delivery, and invoice printing. If you do not provide this information, you may not be able to order a product, request a refund from us, or use a paid service.
(M) If you wish to participate in lucky draws or competitions, participate in promotional or marketing activities organized by us or our business partners, complete relevant surveys, or participate in user forums or blogs organized by us or our business partners, you may need to provide us with your name, phone number, email address, postal address, bank account number, and Alipay account number in order for us to contact you and send you rewards.
(N) When providing after-sales services and customer support to you, we may collect your location information to show you after-sales service centers nearby. We may request and collect your personal information, such as your device information (e.g., the IMEI number), your name, phone number, email address, postal address, and device logs, and we may record the calls between you and our customer service representatives. We use the data to diagnose product issues, repair customers' devices, and provide other customer care and support services. We may also collect your email address to respond to the questions raised or comments made by you in the "Contact Us" or "Data Subject Rights Platform" section of our website.
(O) In order to help us understand how you use our services, how you participate in promotional or marketing activities, user forums or blogs organized by us, or how you use after-sales services and customer support, we may use the phone number, email address, and other contact information you have provided to us in the aforementioned scenarios to conduct user research and follow-up surveys.
(P) In order to fulfill cybersecurity protection obligations, ensure the normal functioning of the HeyTap Product and the security of your account, and improve and optimize your user experience, we will collect the following information during your use of the HeyTap Product: information about your device such as the device name, device model, IMEI number, OpenID, MAC address, serial number, IP address, and operating system version, information about how you and your device interact with the HeyTap Product, information about operations performed by you after signing in to your HeyTap Account (such as information about changing your password or the linked phone number or email address and the manual account recovery history), the time and duration of your use of the HeyTap Product, the search keywords entered by you, and logs and information about events (such as restarts, upgrades, errors, and crashes). We collect such information to verify your identity, analyze the efficiency of our business operations, review transactions, and prevent fraud.
(Q) We will use your personal information solely for the purposes described in this Privacy Notice. Your personal information will only be used for the purposes identified, described, and authorized by you at the time of collection. We will obtain your prior consent if we intend to use your personal information for any purposes other than those specified in this Privacy Notice. We will obtain your prior consent if we intend to use your personal information collected to fulfill a specific purpose for any other purpose. Without your consent, we will not provide your personal information or behavioral data to any third parties.

1.2 Requesting Device Permissions

(A) We may request certain device permissions to collect your personal information and provide you with the relevant service functions or services. Specifically, we may request the following device permissions.

Device Permission	Corresponding Service Function/Service	Purpose of Permission Request	Ask Before Turning On the Permission	User Can Turn Off the Permission	Impact of Turning Off the Permission/Denying Permission Request
Camera	Account sign-in	To allow sign-in on a webpage through QR code scanning	Yes	Yes	You will not be able to sign in to your account on a webpage through QR code scanning.
Answer phone calls	Account sign-in	To allow you to answer the phone call to perform voice call authentication for account sign-in	Yes	Yes	Sign-in through voice call authentication will become impossible.
Read phone state	Verification of recycled phone numbers; account security	To verify your phone number in case it was recycled from its previous user so as to enhance your account security	Yes	Yes	Should your phone number be recycled from its previous user and used for account sign-up, you will not be able to sign up with your phone number.
Read your phone number	Account sign-in	To obtain your phone number for one-tap sign-in	No	No	One-tap sign-in will become impossible.
Send SMS messages; receive SMS messages; read SMS messages	Account sign-up and sign-in	To enable identity verification during one-tap sign-up or sign-in, and to allow sign-up or sign-in with your phone number, or to link your phone number to your account	Yes	Yes	You will not be able to receive a verification notification or message and, as a result, sign-in will fail.
External storage data	Editing profile pictures	To allow you to edit your profile picture	Yes	Yes	You will not be able to edit your profile picture.
Access your photos (required only in Android 10)	Editing profile pictures	To allow you to edit your profile picture	Yes	Yes	You will not be able to edit your profile picture.
Calendar	Earning reward points through account sign-in	To remind you to sign in to earn reward points	Yes	Yes	No sign-in reminders will be written into your Calendar and, as a result, you will not be able to receive such reminders.
Access fine location	1. After-sales service inquiry 2. Local consumer services	1. To show you the after-sales service centers based on your location 2. To provide you with coupons based on your location	Yes	Yes	1. We will not be able to show you the nearby after-sales service centers. 2. The local consumer module will not be available to you.
Access coarse location	1. Account security center 2. After-sales service inquiry 3. Local services	1. To record the address that you have used to sign up for or sign in to your account to ensure its security 2. To show you the after-sales service centers based on your location 3. To provide you with coupons based on your location	Yes	Yes	1. The location recorded when you sign up or sign in will be inaccurate, and, as a result, you may fail to recover your account in the future. 2. We will not be able to show you the nearby after-sales service centers. 3. The local services module will not be available to you.
Read your app list	1. Account security 2. Social login	1. To show you the sign-in history for your account and display relevant app information at the time of sign-out so as to secure your account 2. To determine whether your phone has the third-party app (WeChat or QQ) installed when you choose to sign in via a third-party account	Yes	Yes	1. No sign-in history will be displayed for your account. 2. Errors may occur during social login.
Obtain the user account	Adding shipping addresses	To help you quickly enter the recipient information	Yes	Yes	You will not be able to have the recipient information populated via one tap; instead, you will need to manually enter the information.

(B) When a permission is turned on, you can go to "Settings" on your mobile phone to turn off the permission at any time. After the permission is turned off, the corresponding product function may not work normally. We undertake that we will not use your device permissions without your authorization or consent, or use personal information collected in scenarios for which you have not given your authorization or consent.

1.3 We May Collect or Use Your Personal Information Without Your Authorization or Consent

You are fully aware that under applicable laws, we may collect and use your personal information without your authorization or consent under the following circumstances:

(A) as necessary to fulfill any of our obligations under laws and regulations;
(B) as necessary to protect national security or national defense;
(C) as necessary to protect public security, public health, or significant public interests;
(D) as necessary for criminal investigations, prosecutions, trials, or the enforcement of judgments;
(E) as necessary to safeguard the significant legitimate rights and interests (such as life and property) of you or others, but it is difficult to obtain your authorization or consent;
(F) the personal information involved is made public by you;
(G) as necessary to enter into a contract with you or perform a contract entered into between you and us;
(H) your personal information is collected from legally publicly-disclosed information, such as legal news reports and government information disclosures;
(I) as necessary for us to maintain the secure and stable operation of the HeyTap Product, such as identifying or handling product or service faults;
(J) as necessary for an academic or research institution to produce statistics or conduct academic research based on the public interest, and the personal information contained in the results is de-identified before the results are published.

2. How We Use Cookies and Similar Technologies

2.1 What Are Cookies

A cookie is a small file that our websites, applications, or services transmit and store on your device. Our websites, online services, interactive applications, email addresses, and advertisements may use cookies and other similar technologies, such as pixel tags and web beacons. Cookies may be stored on your computer for a short period of time (such as only when your browser is launched) or a long period of time, or even for years. We cannot access cookies that are not set by us.

2.2 Our Use of Cookies and Similar Technologies

(A) We and our partners use cookies or similar tracking technologies to better understand the usage of mobile apps on your device and how often you use an app, the events that occurred within the app, the accumulated usage of such an app, its performance data, and where you downloaded it. We will not link the information stored within any analytics software to any personal information submitted by you in any mobile app.
(B) We and our partners use cookies or similar tracking technologies to analyze trends, manage websites, track user behaviors on the websites, and collect aggregate demographic information from our user base.
(C) Many web browsers have a Do Not Track feature which sends a Do Not Track request to a website. If you enable the Do Not Track feature in your browser, we will respect your choice and your browsing experience on all of our websites will not be tracked.
(D) Like most websites, we automatically collect certain information to analyze cumulative trends and manage our websites. Such information may include the Internet Protocol (IP) address, browser type, Internet service provider (ISP), referring/exit pages, files viewed by you on our websites (such as HTML pages and graphics), operating system, date/time stamp, and/or clickstream data.
(E) We work with third parties to display advertisements on our websites or to manage our advertisements on other websites. Our authorized partners may use cookies or similar tracking technologies to provide you with advertisements based on your browsing activity and interests. Please note that if you unsubscribe from advertisements provided to you based on your interests, you will continue to receive normal advertisements that are not personally targeted.

2.3 Clearing/Disabling Cookies

You can manage cookies and cookie preferences in your browser. Here is a guide on how to do this in popular browsers:

Microsoft Internet Explorer
Microsoft Edge
Mozilla Firefox
Google Chrome
Safari for macOS
Safari for iOS

2.4 More Information about Cookies

For more information about cookies and instructions on how to configure your browser to accept, delete, or disable cookies, please go to www.allaboutcookies.org.

3. How We Retain Your Personal Information

The personal information collected by us will be retained for the minimum period needed to fulfill the purposes for which it was collected as described in this Privacy Notice, unless otherwise specified by applicable laws or regulations. We will completely delete or anonymize your personal information upon the expiration of the retention period or when it can be deleted.

If we stop some or all of our products or services for any special reason, we will promptly inform you and stop the collection and processing of your personal information in connection with such products or services, and delete or anonymize your personal information we hold that relates to the products or services, unless otherwise specified by laws and regulations.

4. How We Share, Transfer or Publicly Disclose Your Personal Information

4.1 How We Share and Transfer Your Personal Information

From time to time, we may share certain personal information with our affiliates and the strategic partners who work with us to provide products and services or otherwise share or transfer your personal information to provide the products or services requested by you.

(A) Affiliates: In order for us to provide services to you based on your HeyTap Account, we may share your personal information with our affiliates. For example, when you use the HeyTap Product with your HeyTap Account, we may share your personal information with our affiliates in order to assist you in accruing HeyTap Account reward points or obtaining user benefits such as redeeming your reward points or memberships when you use other products or features accessible from your HeyTap Account. We will only share necessary personal information. If we or our affiliates intend to change the purpose for which your personal information is used and processed, we will obtain your authorization or consent again.
(B) Sharing with our authorized partners: Some of our services will be provided by our authorized partners only for the purposes stated in this Privacy Notice. We may share some of your personal information with our partners in order to provide services to you and improve your user experience. Specifically:
1. (1) We need to share your device information and behavioral data with our advertising and analytics service partners (including but not limited to advertising service providers, third-party ad monitoring service providers, and news feed service providers) in order to implement advertising and monitor the effectiveness of such advertising. We will share your personal information with such authorized partners only to the extent necessary.
2. (2) We may need to share your name, phone number, email address, postal address, bank account number, and Alipay account number with our marketing and promotional partners during events such as marketing and promotional activities that we entrust our partners to hold or that we hold jointly with the partners. With such information, the partners (third parties) can record your participation in the activities and send you rewards, including but not limited to sending entitlements or mailing rewards. For example, when we need to award you a prize for an activity, we will inform the logistics company of the contact information provided by you during the activity so as to complete the delivery of the prize to you.
3. (3) We may need to share your personal information with our service/content providers, including but not limited to cloud service providers, SMS or other technical service providers, payment or financial service providers, and short video content providers, so that they can provide you with the necessary product or service functions. For instance, when we entrust a third-party technical service provider to provide a speech-to-text conversion service, the service provider may receive and store some personal information, but they will not use such information for any other purposes.
4. (4) In certain circumstances, we will appoint a third party to process your personal information on our behalf. For example, companies that send SMS messages or emails or that provide technical support on our behalf are allowed to use your personal information only to provide you with the relevant services.
(C) In the event of a merger, acquisition, bankruptcy, or liquidation, if we need to transfer your personal information, we will request the new company or organization to which your personal information will be transferred to continue to be bound by this Privacy Notice; otherwise we will request such company or organization to obtain your authorization or consent again. If there is no need to transfer your personal information, we will fully inform you and delete or anonymize all personal information controlled by us.

We will share or transfer your personal information only for legitimate, proper, necessary, specific, and explicit purposes, and we will only share personal information which is necessary to provide a service. In addition, we will require the abovementioned third parties to take considerable confidentiality and security measures during their processing of your personal information by means of agreements or other appropriate measures.

4.2 Our Cooperation with Third-Party Software Development Kit (SDK) Providers

The account services app that you use contains SDK plugins provided by our authorized partners. When you use relevant services provided by the authorized partners, the plugins will collect and process your personal information. See the table below for details.

SDK Type	Plugin Name	Function and Scenario	Name of SDK Provider	Type of Personal Information That May Be Collected/Used	Permission Requested	Privacy Notice of the SDK Provider
Sign-in	China Unicom Authentication Service	Sign-in via one tap	China United Network Communications Group Co., Ltd.	Network type, device IP address, and phone number	None	https://opencloud.wostore.cn/authz/resource/html/disclaimer.html?fromsdk=true
Sign-in	Tianyi Account Authentication Service	Sign-in via one tap	China Telecom	Network type and device IP address	Access Wi-Fi state	https://e.189.cn/sdk/agreement/detail.do?isWap=true&hidetop=true
Social login	WeChat login SDK	Social login authorized by a third party	Tencent Technology (Shenzhen) Co., Ltd	Device identifiers (such as the IMSI and IMEI numbers), the phone state, and personal files in the device storage	1. Read phone state (device IMSI/IMEI number); 2. Read external storage; 3. Write to external storage; 4. Access Wi-Fi state	https://open.weixin.qq.com/cgi-bin/frame?t=news/protocol_developer_tmpl
Social login	QQ login SDK	Social login authorized by a third party	Tencent Technology (Shenzhen) Co., Ltd	Fine location data, device identifiers (such as the IMSI and IMEI numbers), the phone state, and personal files in the device storage	1. Access fine location; 2. Read phone state (device IMSI/IMEI number); 3. Read external storage; 4. Write to external storage; 5. Access Wi-Fi state	https://wiki.connect.qq.com/qq%E4%BA%92%E8%81%94sdk%E9%9A%90%E7%A7%81%E4%BF%9D%E6%8A%A4%E5%A3%B0%E6%98%8E
Maps	Baidu Maps SDK	Localization of reward points	Beijing Baidu Netcom Science Technology Co., Ltd.	Fine location, coarse location, device identifiers (such as the IMSI and IMEI numbers), the phone state, and personal files in the device storage	1. Access fine location; 2. Access coarse location; 3. Read phone state (device IMSI/IMEI number); 4. Read external storage; 5. Write to external storage; 6. Access location in the background	https://map.baidu.com/zt/client/privacy/index.html
Facial recognition	Face++	Real-name authentication service	Beijing Megvii Co., Ltd.	Device identifiers (such as the IMSI and IMEI numbers), the phone state, and personal files in the device storage	1. Camera; 2. Read phone state (device IMSI/IMEI number); 3. Read external storage; 4. Write to external storage; 5. Access Wi-Fi state	https://www.faceplusplus.com/privacy-policy/
Social	WeChat Sharing	WeChat Sharing and Favorites allow users to take text, images, songs, videos, and web pages and share them with their WeChat contacts or on their WeChat Moments, or add them to their WeChat Favorites	Tencent Technology (Shenzhen) Co., Ltd	Device identifiers (such as the IMSI and IMEI numbers), the phone state, device model, and app package name and version	1. Read external storage; 2. Write to external storage; 3. Read phone state	https://www.tencent.com/zh-cn/privacy-policy.html
Basic	Glide	Image loading	Bump Technologies	Personal files in the device storage	1. Read external storage; 2. Write to external storage	http://bumptech.github.io/glide

The independent and direct collection and use of personal information by the above SDKs is governed by their own privacy terms. The processing (including but not limited to transfer, storage, and usage) of personal information collected by the above SDKs in connection to the SDK providers' capacity as our data processors is also governed by the privacy terms of the SDK providers. We will carefully review the purpose for which the SDK providers use your personal information, assess their security capabilities, and bind them to a legal cooperation agreement. We will implement strict security monitoring to protect data security. In order to ensure the security of your information, you are strongly recommended to read the privacy terms for any third-party SDKs before using the services provided by such SDKs. If you find any risks associated with such SDKs or other similar apps, you are recommended to immediately stop using them and promptly contact us in order to safeguard your legitimate rights and interests.

4.3 How We Publicly Disclose Your Personal Information

We will only publicly disclose your personal information:

(A) With your express consent; or
(B) When required by law. When we are required to respond to subpoenas or other legal procedures, litigations, or mandatory requirements of government authorities, we may disclose your personal information if we sincerely believe that the disclosure is necessary to protect our rights, ensure the safety of you or others, investigate fraud, or to respond to government requests.

4.4 We May Share, Transfer, or Publicly Disclose Your Personal Information Without Your Authorization or Consent

You are fully aware that under applicable laws, we may share, transfer, or publicly disclose your personal information without your prior authorization or consent under the following circumstances:

(A) as necessary to fulfill any of our obligations under laws and regulations;
(B) as necessary to protect national security or national defense;
(C) as necessary to protect public security, public health, or significant public interests;
(D) as necessary for criminal investigations, prosecutions, trials, or the enforcement of judgments;
(E) as necessary to safeguard the significant legitimate rights and interests (such as life and property) of you or others, but it is difficult to obtain your authorization or consent;
(F) the personal information involved is made public by you;
(G) your personal information is collected from legally publicly-disclosed information, such as legal news reports and government information disclosures.

5. How We Protect Your Personal Information

5.1 How We Protect Your Personal Information

We adopt technical and organizational measures that are reasonable and actionable to protect the security of the information collected in connection with our services. We have introduced safeguards that satisfy industry standards to protect the personal information provided by you from unauthorized access, disclosure, use, or alteration, or from damage or loss. We will take all reasonable and actionable measures to protect your personal information. For example:

(A) We use mainstream security means such as SSL to encrypt a variety of services. We regularly review our practices regarding information collection, storage, and processing (including physical security measures) to protect our systems from unauthorized access or alteration.
(B) We strictly control access to personal information and only grant access to our employees and those of an authorized service provider who need access to personal information in order to help us process such information. These employees are subject to strict contractual confidentiality obligations. If they fail to perform these obligations, they may be held legally liable or terminated. Personal information access logs will be kept and audited periodically.
(C) The security of your information is very important to us. Therefore, we will constantly strive to ensure the security of your personal information and implement safeguards such as encrypting stored data and end-to-end encryption during transmission to protect your information from unauthorized access, use, or disclosure. In addition, certain encrypted data is inaccessible to anyone other than the user.
(D) When transmitting and storing your personal information of special types, we will use security measures such as encryption. Before storing your personal biometric information, we will take technical measures to process it, such as only storing a summary of your personal biometric information.
(E) We carefully select business partners and service providers and include our requirements for the protection of personal information in our business contracts, audits, or assessments.
(F) We conduct security and privacy protection training, tests, and publicity activities to raise our employees' awareness of the importance of personal information protection.
(G) We use international and industry-recognized standards to protect your personal information and actively acquire certifications of security and privacy protection.

5.2 Notification and Response to Personal Information Security Events

Please note that although we take reasonable measures to protect your information, no websites, Internet transfers, computer systems, or Wi-Fi connections are absolutely secure. In the event of any security breach of your personal information, we will, pursuant to applicable laws and regulations, promptly notify you of the particulars and possible impact of such a breach, the measures taken or to be taken by us, suggestions on how you can prevent and reduce risks, and remedies for you. We will promptly inform you of the information about such a breach by email, letter, telephone, or push notification. When it is difficult to inform the personal information subjects concerned one by one, we will issue an announcement in a reasonable and effective manner. We will also report the handling of the event in accordance with the requirements of regulatory authorities.

6. Your Rights to Your Personal Information

We respect your rights to your personal information. The following lists your rights under law and explains how we will protect your rights.

6.1 Right to Be Informed

We inform you of how we process your personal information by publishing this Privacy Notice and by posting a notice or contacting you by SMS or email as required by laws and regulations. We are committed to staying open and transparent about how we use your personal information. You can regularly check this Privacy Notice, receive emails and SMS messages which contain a description of the updates to this Privacy Notice, and contact us in the manner disclosed in this Privacy Notice to learn about our collection and use of your personal information.

6.2 Right of Access

You can directly search for or access your personal information in the user interfaces of our products or services. For example, you can sign in to your account from the product page at any time to access your personal information associated with your account. Specifically:

(A) You can go to "Settings - Account - My profile" to view your account information such as your display name, username, gender, date of birth, and real-name authentication information.
(B) You can go to "Settings - Account - My profile" to view the linked phone number and email address, the contacts for account recovery, and the third-party app accounts you used for social login.
(C) You can go to "Settings - Account - Security center - Sign-in history" to view the sign-in history for your account.
(D) You can go to id.heytap.com to check the usage data of your account.

If you are unable to search for or access your personal information, or if you encounter any problems when accessing your personal information, you can contact us in the manner disclosed in this Privacy Notice to request access to your personal information.

6.3 Right to Rectification

If you find that any of your personal information processed by us is incorrect or incomplete, you have the right to request that we correct or complete it. You can directly correct and modify parts of your personal information on the relevant feature page of the product or service. Specifically:

(A) You can go to "Settings - Account - My profile" to change your account information such as your display name, username, gender, date of birth, and real-name authentication information.
(B) You can go to "Settings - Account - My profile" to change the linked phone number and email address, the contacts for account recovery, and the third-party app accounts you used for social login.
(C) You can go to "Settings - Account - Security center" to change your password.

For any personal information that you cannot modify by yourself, you can contact us in the manner disclosed in this Privacy Notice to have such personal information corrected or completed.

6.4 Right to Erasure

You may choose to delete some of the personal information you have submitted to us. You can delete some of your personal information directly on the relevant feature page of the product or service. Specifically:

(A) You can go to "Settings - Account - My profile" to delete your real-name authentication information.
(B) You can go to "Settings - Account - My profile" to delete the third-party app accounts you used for social login.
(C) You can go to "Settings - Account - My profile" to delete your personal information relating to your account.

For any personal information that you cannot delete by yourself or personal information that you believe to have been collected or used not in compliance with the agreement between you and us, you can contact us in the manner disclosed in this Privacy Notice to have such personal information deleted.

6.5 Right to Delete Your Account

We grant you the right to delete your HeyTap Account.

(A) You can go to id.heytap.com to delete your HeyTap Account. After you submit a request for deleting your account, we may need to manually review your request to make sure that you satisfy the conditions for account deletion, and we will assist you with the deletion of your account within 15 workdays after you submit your request. After your request is approved by us, we will delete or anonymize all your relevant personal information, unless otherwise specified by laws and regulations. After your HeyTap Account is deleted, we will no longer be able to provide you with products or services that are only accessible by a HeyTap Account.

You can also directly contact us in the manner disclosed in this Privacy Notice to request that we delete your HeyTap Account. We will record your request, manually review your request to make sure that you satisfy the conditions for account deletion, and assist you with the deletion of your account within 15 workdays after you submit your request.

6.6 Right to Withdraw Consent

The performance of each service function requires certain basic personal information (see the "How We Collect and Use Your Personal Information" section of this Privacy Notice). You can change the scope of the personal information you authorize us to continue to collect or withdraw your authorization by deleting information, turning off the permissions, changing settings on the product or feature settings page, or deleting your account. Specifically:

(A) On your mobile phone, you can withdraw your consent to our use of your device permissions and collection of your personal information by tapping "Settings - App management - Permission manager" and turning off the permissions.
(B) The advertising messages/marketing notifications sent by us will tell you how to unsubscribe from such messages/notifications, and you can withdraw your consent as described in the messages/notifications.

If you withdraw your consent, we will no longer be able to provide you with the related service. We will also no longer process related personal information, but the withdrawal of your consent will not affect the processing of the personal information that has been collected previously.

6.7 Right to Complain

You have the right to contact us in the manner disclosed in this Privacy Notice to file a complaint. We will respond within 15 workdays from the date we receive your complaint. If you are not satisfied with our reply, particularly if the processing of your personal information by us is detrimental to your legitimate rights and interests, you can also file a complaint or report it to regulatory authorities such as the Cyberspace Administration of China, a relevant public security organ, and the State Administration for Market Regulation, or file a lawsuit in the court with jurisdiction over this issue.

Please note that for security reasons, we may verify your identity before handling your request. In general, we will not charge a fee for handling your reasonable requests. However, we will charge the cost of handling unreasonably repeated requests. We may reject unreasonably repeated requests, or requests that require excessive technical means (such as developing a new system or fundamentally changing existing practices), or requests that present a risk to the legitimate rights and interests of others, or very unrealistic requests. If we do so, we will state the reason in our reply. In addition, if your request directly involves any issues directly related to public interests such as national security, national defense, public health, and criminal investigations, or if your request may result in serious damage to the legitimate rights and interests of you or any other individual or organization, we may not respond to it.

7. How We Process Children's Personal Information

We attach great importance to the protection of children's personal information. If you are a child (a minor under the age of 14), you and your parent or guardian together must carefully read this Privacy Notice and the HeyTap Privacy Notice for Children before you use our services. In addition, you must obtain their consent before using our products or services or providing information to us.

For child protection purposes, child users may only use child accounts. Parents or guardians shall create a child account for their child to use our products or services. After children sign in to their child accounts, we will provide them with age appropriate services. In addition, children are allowed to make an in-app purchase only after obtaining consent from their parents or guardians.

8. Third-party Service Providers and Their Services

Our websites, products, apps, and services may contain links to third-party websites, products, or services. You can choose whether to access or use any website, product, or service provided by a third party. For example, the "Follow Us" feature on our official website will guide you to our official social media accounts, where you can find marketing or promotional information posted by us.

We have no control over third-party privacy notices as such third parties are not bound by this Privacy Notice. Before you submit personal information to third parties, please refer to their privacy notices.

9. How Your Personal Information Is Transferred Globally

As a company operating globally, we provide products and services through our resources and servers distributed around the world. For the purpose of ensuring the high quality of our services (such as the processing speed) and subject to local data protection laws, we will store your personal data based on the region where your mobile phone is purchased or configured. Our data centers are distributed over the mainland of China, France, Singapore, and India. This means that your personal information may be transferred to or accessed from a jurisdiction outside the country where you use a product or service.

You understand that there are different risks under different data protection laws. In this context, we will take measures to ensure that the data collected by us is processed in accordance with this Privacy Notice and applicable laws, and that your personal information is as equally protected as in the country or region where you use a product or service. For example, we will obtain your consent to the cross-border transfer of your personal information, or take security measures such as encryption, de-identification, or entering into a necessary data transfer/sharing agreement with the recipient of your data before transferring such data across borders.

10. How This Privacy Notice Is Updated

We reserve the right to update or modify this Privacy Notice from time to time. We will send you update notices through different channels. If you have provided us with your email address, we will notify you of any material changes to this Privacy Notice by email prior to the entry into force of such changes; otherwise we will post a notice on our website or push a notification to you through your device.

This Privacy Notice is subject to adjustments, but without your express consent, we will not diminish your rights under this Privacy Notice.

If you do not agree to this Privacy Notice, we will be unable to collect and use the information necessary to provide services, which means such services will be unavailable to you.

This Privacy Notice shall enter into force as of the date it is updated.

If you have any questions or doubts about our privacy notices or processing of personal information, you may contact our Data Protection Officer using the information below to exercise your right to privacy. We will respond to your request within the time limit specified by laws and regulations. Data Subject Rights Platform: https://brand.heytap.com/en/privacy-feedback.html

If you have any complaint or suggestions, please contact us at privacy@heytap.com.